The purpose of this article is to provide a guide to troubleshoot and resolve the following error you may see in Lasernet Monitor on the Azure Storage Printer module when printing a report to a Lasernet cloud printer:

'Azure Storage - Azure Storage Printer

(The specified container does not exist.)'

This error occurs because the Azure Storage Printer module cannot find an instance in the Azure storage with the Lasernet connector configuration Identifier in the name.

If you are not using a separate Azure storage account for Lasernet cloud printing, you need to make sure the Azure storage connection string in D365 Lasernet > Setup > Cloud Print connector setup > Parameters is pointing to your environment's Azure storage (can be found in Lasernet > Setup >Parameters > Performance) and that an instance exists with the connector configuration ID in it.

If you are using a separate Azure storage account for Lasernet cloud printing, you need to make sure there is a connection with this information in Lasernet Developer > Commands > Azure Storage and that the Azure Storage printer points to it appropriately.

Troubleshooting Steps

Identify the Azure storage the Azure storage Printer module is looking at. To do this, follow these steps:

1. Open the Lasernet configuration in your Developer and navigate to Modules > Azure Storage Printer module. 

2. Go to the Setup tab > Connection and note the connection. 

3. If the connection is #DatabaseConnection# you can find the Azure storage by printing a report and looking for the databaseConnection jobinfo in the monitor.

4. Go to Commands > Connections > Azure Storage and click the test the connection button for this storage. The test should succeed.

Verification of the Identifier

Verify the Lasernet connector configuration Identifier has an instance in the Azure Storage used in the Lasernet connector parameters. Follow these steps to do so:

1. In D365 Connector F&O, go to Lasernet > Setup > Lists > Printers and copy the identifier for the printer you are trying to use.

2. Got to Lasernet > Setup > Cloud Print connector setup > Parameters and click the hyperlink for the Azure storage connection-string to open its settings.

3. Click the dropdown on the instance field and verify there is an instance with the connector-configuration identifier in its name. This indicates the Azure storage set up in LAC is the proper one that is configured to the connector configuration that exists on the print server.

4. Verify that the connection string for this Azure storage is the same as the connection information in the Lasernet Developer. Open Lasernet Developer and navigate to Commands > Azure Storage for the corresponding Azure storage connection.